Refund policy

STORE POLICY -

Refund and Cancellation Policy:

Please note that once an order has been placed for more than 2 hours, we cannot accept cancellations or modifications.

This policy helps us process orders fast & efficiently with minimized errors. Additionally, all sales are final and we do not accept returns or exchanges except in cases of damaged, defective or incorrect items. We encourage customers to carefully review product descriptions and sizing charts before making a purchase.

To start a return due to defective, damaged or incorrect item, you can contact us at thegirlsstudio@yahoo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Processing Policy:
The processing period for orders will take 1-2 business days (Monday-Saturday). When ordering during a pre-sale or sale, orders will take longer than usual 

Address changes:
Any address changes can be made anytime before your order ships. Once your order is shipped we cannot change your address.

Shipping Policy:
We are NOT responsible for any lost, stolen, or damaged shipments, all claims must be made with the shipping carrier. USPS insures some lost or damaged packages. If your tracking information says it was delivered you can open a claim by calling USPS at (800) 275-8777

If your order is returned to us due to insufficient address you will be required to pay a reshipment fee via invoice. Your order will not be reshipped until the fee is paid, reshipment fees range from $5-$15.

Shipping costs are non-refundable.